Home
  1. Home
  2. Under Construction

Under Construction

Under Construction

  • Technical Support

    Patient Regimen Issues, Video Issues, Other technical issues
  • Other

    General Questions, Suggested Improvements
Powered by Jira Service Management
{"xsrfToken":"70cc43091cbaf2ed2fb41dc621d37e27577f0028_lout","branding":{"id":"16","key":"hc","name":"Under Construction","portalBaseUrl":"/servicedesk/customer/portal/16"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/4101635b-fab4-4ef0-b64e-2f33a0edc215/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTM3M2E1Yy1mYzdmLTRiOTgtOWJiNS0yODM2NjY0NjBhYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQxMDE2MzViLWZhYjQtNGVmMC1iNjRlLTJmMzNhMGVkYzIxNSI6WyJyZWFkIl19LCJleHAiOjE3NTI0Mzg0MTcsIm5iZiI6MTc1MjQzNzgxN30.DBMbIIdCQSoEAN7opzWk8jgMdegCn9y4WQE1bmmPx5k&client=71373a5c-fc7f-4b98-9bb5-283666460ac9&mode=fit","logoId":"4101635b-fab4-4ef0-b64e-2f33a0edc215","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Dimagi Help Center","sharedPortalName":"Home","userInitialAnnouncementHeader":"Want more?","userInitialAnnouncementMessageWiki":"<p>To join our ever-growing community of app-builders, implementers, and developers, visit our forum, <a href=\"https://forum.dimagi.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>!</p>\n<p>To check on the current status of our services, check out our statuspage, <a href=\"https://status.commcarehq.org/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">here</a>!</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Dimagi Help Center","sharedPortalName":"Home","announcementHeader":"Want more?","announcementMessage":"To join our ever-growing community of app-builders, implementers, and developers, visit our forum, [here|https://forum.dimagi.com/]!\n\nTo check on the current status of our services, check out our statuspage, [here|https://status.commcarehq.org/]!\n\n","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#f58220","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/1da4505d-043a-4494-b7b7-e7f61049139d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTM3M2E1Yy1mYzdmLTRiOTgtOWJiNS0yODM2NjY0NjBhYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjFkYTQ1MDVkLTA0M2EtNDQ5NC1iN2I3LWU3ZjYxMDQ5MTM5ZCI6WyJyZWFkIl19LCJleHAiOjE3NTI0Mzg0MTcsIm5iZiI6MTc1MjQzNzgxN30.L_6GQOmDmWvZ5oIKa2HsbWg6rtZlXSbv4TgN_nwK0Z8&client=71373a5c-fc7f-4b98-9bb5-283666460ac9&height=300&mode=fit","bannerMediaApiFileId":"1da4505d-043a-4494-b7b7-e7f61049139d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"16","key":"hc","projectId":10306,"serviceDeskId":16,"name":"Under Construction","description":"<p>Under Construction</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"193","name":"General Questions","descriptionHtml":"<p>Have something else you need to ask? Please use the below fields to send in your request!</p>","callToAction":"General Questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10561,"iconUrl":"https://www.support.dimagi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[84],"key":""},{"id":"195","name":"Other technical issues","descriptionHtml":"<p>Please provide as much info as possible<br> If the issue is on the website</p>\n<ul class=\"alternate\" type=\"square\">\n <li>What is the SA-ID/Subject ID for the patient record you are working in?</li>\n <li>What page/tab are you on when running into the issue?</li>\n <li>What are the steps you are taking that produce the issue? Please include as much detail as possible, including what data you are trying to enter, if any.</li>\n</ul>\n<p>If the patient is experiencing issues on the mobile app</p>\n<ul class=\"alternate\" type=\"square\">\n <li>What is the make and model of the device they are using? Ex. iOS 13 Pro or Android Samsung Galaxy s10</li>\n <li>What is the exact issue being reported?</li>\n</ul>","callToAction":"Other technical issues","introHtml":"<p>Need help with other types of issues? Please select this option.</p>","icon":10532,"iconUrl":"https://www.support.dimagi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[85],"key":""},{"id":"194","name":"Patient Regimen Issues","descriptionHtml":"<p>To ensure we can assist you effectively, please complete the required information as specifically as possible. This will help us understand your needs and provide a quicker resolution.</p>","callToAction":"Patient Regimen Issues","introHtml":"<p>Please use this request form for any issues related to patient regimen.</p>","icon":10558,"iconUrl":"https://www.support.dimagi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10558","groups":[85],"key":""},{"id":"292","name":"Suggested Improvements","descriptionHtml":"<p>Do you have suggested improvements for SureAdhere? Suggested improvements and user feedback has played a huge role in the development of SureAdhere.</p>\n<p>If you have any new suggestions for us, please provide as much detail as possible, including the benefit of the improvement to your workflow.</p>","callToAction":"Suggested Improvements","introHtml":"<p>Have feature improvements or new feature ideas for the SureAdhere Platform? Submit a ticket here.</p>","icon":10547,"iconUrl":"https://www.support.dimagi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[84],"key":""},{"id":"196","name":"Video Issues","descriptionHtml":"<p>To ensure we can assist you effectively, please complete the required information as specifically as possible. This will help us understand your needs and provide a quicker resolution.</p>","callToAction":"Video Issues","introHtml":"<p>Having trouble viewing/reviewing videos? Select this to request assistance.</p>","icon":10467,"iconUrl":"https://www.support.dimagi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[85],"key":""},{"id":"160","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10539,"iconUrl":"https://www.support.dimagi.com/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":85,"name":"Technical Support"},{"id":84,"name":"Other"}],"orderMapping":{"84":[193,292],"85":[194,196,195]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6d1fba2e-1266-3bfe-b9a2-748c9109d60e","appLinkName":"","appLinkUrl":"","spaceKey":"sa","spaceName":"SureAdhere","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SAHC","serviceDeskId":16,"kbLinkDomainURLs":["https://dimagi.atlassian.net","https://www.support.dimagi.com"]},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SAHC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MTM3M2E1Yy1mYzdmLTRiOTgtOWJiNS0yODM2NjY0NjBhYzkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDMwNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI0MzkwMTcsIm5iZiI6MTc1MjQzNzgxN30.7kUrgHXtaBuCNWSn95hLm0sz6R9BtGhA6Z4HiAK1m4k","targetCollection":"upload-project-10306","endpointUrl":"https://api.media.atlassian.com","clientId":"71373a5c-fc7f-4b98-9bb5-283666460ac9","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Home","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://dimagi.atlassian.net/wiki","kbLinkDomainURLs":["https://dimagi.atlassian.net","https://www.support.dimagi.com"]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/16?xdm_e=https%3A%2F%2Fwww.support.dimagi.com&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIyMTU3ZDFiODZlMDdhNmQzMzFiNmRhZGJkZDkxOGEzZmFkM2YwZDlhNmMzMjJjMTgyN2Y4YmJkMGJmZmIyM2RiIiwiaXNzIjoiNTRmZTExZjYtMzcyZS0zNTJkLWE1YmItNjI1N2MxZmZmZGI0IiwiY29udGV4dCI6e30sImV4cCI6MTc1MjQzODcxNywiaWF0IjoxNzUyNDM3ODE3fQ.4cN9Nl3yI4cMgfIT4gIRwyoxYSCxsuGPUrJPW0f0EQk\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjU0ZmUxMWY2LTM3MmUtMzUyZC1hNWJiLTYyNTdjMWZmZmRiNCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL2RpbWFnaS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC93d3cuc3VwcG9ydC5kaW1hZ2kuY29tIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJTQUhDIiwiaWQiOiIxMDMwNiJ9fX0sImV4cCI6MTc1MjQzODcxNywiaWF0IjoxNzUyNDM3ODE3fQ.Xdl63osji4F-0NbaAd9Qwam1N5sDqVSlx2tXdZ68y2I\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://dimagi.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://www.support.dimagi.com\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SAHC\\\",\\\"id\\\":\\\"10306\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SAHC\\\",\\\"project.id\\\":\\\"10306\\\",\\\"servicedesk.serviceDeskId\\\":\\\"16\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://www.support.dimagi.com\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=dimagi","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"70cc43091cbaf2ed2fb41dc621d37e27577f0028_lout","baseUrl":"https://www.support.dimagi.com/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://dimagi.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"71373a5c-fc7f-4b98-9bb5-283666460ac9","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"75cb42409be34e2f843ead03effc0078","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}