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replacement process:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"ce13e13c-e422-42a7-9339-26803e966a53"},"content":[{"type":"text","text":"Requesting a laptop replacement prior meeting the replacement period requirement (i.e. laptop is less than 3 years old)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"19d35659-94ba-4a88-b37d-562aedd9146e"},"content":[{"type":"text","text":"Requesting a replacement laptop other than the standard laptop for your role"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"4b847dd7-a1c4-465a-bcf0-e73cefedaf6a"},"content":[{"type":"text","text":"You are part of DSA, DSI or INC Solutions Delivery & Impact Lab team and need a Macbook, additional approval from Shayoni/Ismaila is needed"}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":9},"layout":"default","localId":"36f66ddf-1645-4802-a27d-ef9ee18777d9"}}]},{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":11},"layout":"default","localId":"cb45aac5-ec23-4fab-af07-79f2d6786088"}},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please include the following details in your request:"}],"attrs":{"localId":"7b308bfa-e6fe-49a3-bd29-d2302a67b067"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"When your existing laptop was purchased (if you do not know this information let the POps team know in this request and they can confirm the purchase date)"}],"attrs":{"localId":"9b38ed86-5d2b-4618-a0dd-0fd8bc42e6c5"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Level of functionality/current issues of your laptop (to determine if this could be used as a backup laptop for your BU)"}],"attrs":{"localId":"caf7f6a4-a677-4a9c-a09e-b746a7a2b0f2"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Urgency, if any, of getting a new laptop (if your laptop is not functional at all, you should also request a backup laptop for immediate use) "}],"attrs":{"localId":"dbcacc89-c53a-488b-8744-249fd56ab353"}}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":13},"layout":"default","localId":"4697186a-7e58-4e84-b27e-c3d3a6af2c83"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":21},"layout":"default","localId":"bf3ace0f-2158-4a10-aee9-f7c2a80d8864"}}]},{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","attrs":{"localId":"21cf0670-ad4f-49c7-adf0-c9fd1080a469"},"content":[{"type":"text","text":"Please include the following details in your request:"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"95272139-1fd0-41fd-ade1-ac5a6bfc06d6"},"content":[{"type":"text","text":"When your existing laptop was purchased (if you do not know this information let the POps team know in this request and they can confirm the purchase date)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"efa79722-7f49-4c06-a20d-572c8f7c5edd"},"content":[{"type":"text","text":"Level of functionality/current issues of your laptop (to determine if this could be used as a backup laptop for your BU)"}]}]},{"type":"listItem","content":[{"type":"paragraph","attrs":{"localId":"b1de3352-b534-4029-bf5d-9b8a2416e423"},"content":[{"type":"text","text":"Urgency, if any, of getting a new laptop (if your laptop is not functional at all, you should also request a backup laptop for immediate use) "}]}]}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"af25f143-37cf-4773-a114-61323c5b2eb1"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":19},"layout":"default","localId":"8776c7c4-8ab3-44b5-b88f-1ceea6a9d1bc"}}]},{"version":1,"type":"doc","content":[{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"TechOps will review and determine if there are any initial questions and reach out to if needed"}],"attrs":{"localId":"951aaa6a-230e-4bd7-aab9-3de59dbb9583"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"TechOps will then determine the buy-back value"}],"attrs":{"localId":"b64d36bc-4ef3-49c3-911f-a52c4b6d886e"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"You will then decide whether you would like to purchase this laptop. "}],"attrs":{"localId":"01c2cf9d-4944-4cd3-b6ef-b7fc35b65e46"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you decide to move forward, the purchase amount is shared with POps so that they can next steps on how to purchase this laptop from Dimagi."}],"attrs":{"localId":"da556b5c-f8b5-4f8e-878e-4be29f772fe2"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"If you decide not to move forward, your laptop will be returned or replaced via our standard processes"}],"attrs":{"localId":"8b4e927d-98ff-4c92-888f-ff6a57ec998f"}}]}]}]}]}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"type":"text","text":"Please include the following details in your request:"}],"attrs":{"localId":"75469d63-259a-4f4c-b9a5-5af50dc8ccd3"}},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Laptop Serial Number (The serial number is on the underside of the computer, near the regulatory markings on the bottom of the machine)"}],"attrs":{"localId":"00bf5720-e680-4580-9939-c20d0e34d819"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Processor (i.e. (Intel i7, AMD Ryzen, etc.), "}],"attrs":{"localId":"9d7de87d-fb67-4602-b57d-87acc034f890"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"RAM (i.e. (8 / 16 / 32GB)"}],"attrs":{"localId":"dfa5b082-9ecf-4392-8b72-6d9577fa39fe"}}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"text","text":"Hard Drive Size (i.e.120/250/512GB)"}],"attrs":{"localId":"40412481-b736-4ca0-8190-b380fae459de"}}]}]},{"type":"paragraph","content":[{"type":"text","text":"On a Windows laptop, the processor and RAM information can be noted in the Settings -> About this PC screen. 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